Ordering and delivery
Everything that happens between your order and the moment the box arrives at your doorstep.
Choose your set
On the product page, choose your color and welcome gift. Click Add to cart and adjust the quantity in your shopping cart if needed.
Enter your details
On one page, without creating an account. Items in your shopping cart are not reserved.
Pay as you like
iDEAL, Bancontact, Klarna, PayPal, Apple Pay or credit card.
What does shipping cost?
Shipping is free, to the Netherlands and Belgium. You pay the price stated on the product page and nothing more.
How long does it take?
Please allow 1 to 2 weeks. Your order will be shipped within 1 to 3 business days; the rest is transportation.
This is longer than you might be used to from a Dutch webshop, and we prefer to be honest about that rather than giving you a delivery date we can't meet. We ship directly from our manufacturer. This eliminates a step in the supply chain, and the savings from that are reflected in the price rather than in a warehouse around the corner.
Can I track my package?
Yes. As soon as your order is shipped, you will receive an email with a track & trace code. It may take a day for the first scan to become visible — this is normal and does not mean something is wrong.
I am not home
Then the delivery person will try a neighbor or leave your package at a collection point. You will receive a notification about this. The package will be held for you for seven days. If you do not pick it up, it will be returned to us and we will contact you.
I entered the wrong address
Email support@rince.nl as soon as possible. As long as your order has not been shipped yet, we can change it. If it is already on its way, we will wait until the package is returned and resend it — you will not pay extra for this.
My package has not arrived
Then we will resolve it. The risk lies with us until your order has been delivered to you. This is not only our policy, it is also required by law.
Does your track & trace indicate that the package has been delivered, but you haven't received anything? Email us. We will initiate an investigation with the carrier and keep you informed until it is resolved. If the investigation takes a long time, we will not wait: you will receive a new shipment or your money back.
Can I still change or cancel my order?
Yes, as long as it has not been shipped yet. Email support@rince.nl and we will arrange it. If your order is already on its way, you can simply return it once it arrives.
What if I don't like it?
You have 100 days to try out your Rince, in your own shower. If you don't like it, you can return it. Unpacked and used is no problem — that's what a trial period is for.
Exchanges and returnsStill have a question?
Email support@rince.nl. We will respond within 24 hours on business days.